Developer and pioneer of innovative solutions – results of Sitowise’s 2019 customer survey
In cooperation with Innolink, we commissioned a survey to gauge customer satisfaction and opinions to support business development. The study was conducted in September 2019, and it is based on 329 responses.
Respondents gave their comments to provide a measure of the company’s operations, citing a good approach to service and friendliness as key success factors. Other success factors included reliability as a partner, responsible operations, expertise, and the efficiency and ease of collaboration.
Key results of the survey
Almost half of the respondents said that Sitowise is a pioneer in the development of innovative new services. This was also evident in the repeat business rate, as 98 per cent would or might choose Sitowise again as a supplier. Sitowise’s overall customer satisfaction has remained unchanged.
“We truly value this feedback from our customers, as our operations are based on profound understanding of our customers’ needs, wishes and expectations. Sitowise has had a fast-paced year, which was reflected in scheduling. This unavoidably led to a small change in the NPS, for instance. With the feedback we’ve received, we can de-velop our operations and bolster our position as an innovative pioneer. We want to be worthy of the great trust our customers place in us – and to provide each and every one of them with a good, unique customer experience.”